Shipping

*PLEASE NOTE: Delivery time are estimates from when the parcel is dispatched and only accounts for business days. All orders are processed and sent as soon as possible as we know how important it is to receive your purchase promptly. These do not include delays outside our control.

COVID-19

Despite the current situation around the world, we are still dispatching your orders to you. In the event that we are closed and unable to ship we will ship your orders at the earliest time possible. In the meantime, orders are still being processed and going out daily. Please allow for extra time on your deliveries if the situation progresses. We reserve the right to extend delivery time in the event that we are required to close for a period or the uncontrollable timeframes by AusPost

COVID-19 AMERICA & CANADA

Despite the current situation around the world, we are still dispatching your orders to you.  Orders are still being processed and going out daily. Australia Post is currently experiencing significant delivery delays due to limited airline capacity and government restrictions within international destinations due to COVID-19. You can track your delivery through parcel tracking, the online chatbot and the MyPost App. 

For all the latest information about international service delivery delays and impacts please visit https://auspost.com.au/service-updates/international-delivery-updates.

POSTAGE INFORMATION

We dispatch our orders using Australia Post and Sendle.

Please allow 2 – 4 weeks processing time before your parcel is sent. In most cases it will be within the first two week as we aim to get every order off ASAP.

KEEP IN MIND POSTAGE TIMES CAN VARY DEPENDING ON PUBLIC HOLIDAYS, WEEKENDS, LOCATION, NATURAL DISASTERS, CUSTOMS INVESTIGATIONS, AUSTRALIA POST INVESTIGATIONS & OTHER UNCONTROLLABLE FACTORS.

THESE TIMEFRAMES ARE OUT OF OUR CONTROL, WE WILL TRY OUR BEST TO ENSURE YOU RECEIVE YOUR PARCEL ASAP.

Please note: Some countries are closed to receiving freight into their country.  Please see your local carriers for more information or we will be in touch with you as soon as we find out ourselves.

TAXES & DUTIES

Our postal charge does not include taxes and duties, which may be applied by customs in the country of delivery. All payments of taxes & duties are the responsibility of the customer and usually determined on the value of your order. Orders will not be refunded if taxes and duties are not paid and you choose to not pick up your order.

The following links are to assist with estimating some countries T+D's.

NZ | https://www.customs.govt.nz/personal/online-shopping/

Canada | https://www.cbsa-asfc.gc.ca/import/postal-postale/dtytx-drttx-eng.html

UK | https://www.gov.uk/goods-sent-from-abroad/tax-and-duty

TRACKING YOUR PARCEL

Once your order has been packed and left our warehouse, you will be emailed a tracking number by Australia Post.

Please check you junk mail as some customers find this email is redirected to this folder.

Australian Orders can be tracked via http://auspost.com.au/track/track.html

NZ Orders can be tracked via https://www.nzpost.co.nz/tools/tracking

US Orders can be tracked once arrived in the US via https://www.usps.com

For all other countries please refer to your local carriers.

Please take note that customs have the right to stop your parcel for a considerable amount of time, to conduct routine checks.

MISSING PARCELS

On the event that your parcel is held up or is lost, it may take up to three months to receive an answer from the Australia Post Investigation Team. Unfortunately, the Australia Post timeframes are uncontrollable and we will do our best to rectify the issue ASAP.

INCORRECT INFORMATION

Once your order has been dispatched, we are unable to make any changes to your shipping address. Please double check your shipping address is correct before confirming your order. Business addresses must include the business name.

If parcels are not collected or are required to be returned to sender due to insufficient or incorrect information, postage costs are unable to be refunded. Once you have placed your order, you are committing to the sale and declaring that all information entered including the shipping address is correct.

If you do find you have entered incorrect shipping information please email us ASAP at hello@harathelabel.com and we will attempt to correct the mistake.

STORE PICKUP

If you wish to pick up your parcel please add this into the comments of the order and ensure you add a mobile number to your order.

You will be sent an email when your parcel is ready to be picked up which will include the address for pickup.  Please ensure to bring your receipt to pick up your purchase.

GIFT VOUCHERS

Gift Vouchers will usually be processed and emailed within 24 hours on business days.  Please check your spam folder or email us at hello@harathelabel.com for assistance.