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Australia Made | NEW COLLECTION NOW LIVE

FAQs

Q: I've noticed there's no more free shipping, why?

HARA has always been a made-to-order business model but unfortunately this has meant long wait times for your order. Free shipping was offered on all orders to ensure you weren't out of pocket whilst waiting for your HARA pieces. However, as we move into a ready-to-ship business model, you'll get your items much sooner, with industry standard shipping cost.

Q: How much will shipping now cost me?

Just like most online stores, standard shipping rates apply. You can find them here Shipping

Where is HARA based?

We dye, cut, sew, and pack in our warehouse located in Melbourne, Australia. 

How long does it take for my order to arrive?

Order processing can take up to 5 business days before leaving our warehouse.  For transit times you can find them here.

What dyes do you use?

See Natural & Low Impact Dyes

How do I know which size to order?

See Size Chart

How do I care for my HARA bra?

See: Washing Care

Can I exchange or return my bra if it doesn't fit?

See Returns and Exchanges

How do I extend the life of my bra?

First note the care instruction from above! We recommend rotating between multiple bras and allowing the elastic in your bra to rest between wears.

After being worn a lot, usually 6 months to a year, depending on how often it is worn and your body type, the elastic in your bra will begin to wear down. You may notice the straps are beginning to loosen. 

Can you use the intimates as swimwear?

The organic bamboo intimates can be worn in the sea, lakes, rivers and any other natural places to swim. Please avoid chlorine pools or exposure to other chemicals as this will destroy the natural dyes and bamboo fabric. Hand wash with fresh water after use.

Need help?

For any enquires please chat with our friendly customer service team at hello@harathelabel.com